So what could have happened with Cameta. I think we all would admit that we have made mistakes in our job/profession. Hopefully it was a minor mistake or one that had no consequences. As a Gastroenterologist I aim for zero mistakes every day 24/7/365. What I can’t control is when an “agent” of mine- be it a nurse, pharmacist, or PA (physician assistant)- makes a mistake after I have given clear verbal or even written orders. This may have been what happened with Cameta. It might have been that the guy who was supposed to ship your camera was in the bathroom or maybe even home sick that day. The back up person could have been away from his/her desk when the D3 came through to be shipped. So it might have fallen to someody else to send the camera out- somebody that did not recognize how valuable and fragile the item was. I know=coulda, woulda, shoulda. But these things happen in real life.

I would imagine that for an online store like Cameta, all they really have is their reputation as measured in all the ratings from Amazon, Ebay, etc. They clearly should not have made the return of the $75 conditional on changing the review. And they should have thrown in something else like a few CF memory cards(like an earlier writer suggested)- that can be worth a few hundred dollars.

But bottom line, the camera was delivered in a satisfactory condition. The only damage was apparently cosmetic to the box! You have a great camera- I hope you enjoy it.

Why does anyone buy from anywhere? They make choices that is all. We cannot condemn aperson for his choice of “Where ” he buys something -that is so irrelevant. What is relevant is this:

He had a very bad buying experience from this store, Cameta.

He complained about it, wrote bad feedback..

and now instead of you commenting on “cameta should not have done this”
you comment . “why did you buy from amazon”..

So irrelevant.

All that is relevant is that he paid good money for a good product.
He complained and the store -according to this guy’s post, basically
bribed him to take the feedback down.

Now, ponder this, how do we know that cameta has not “paid” or offered refunds
to anyone here who has posted a “good ” feedback or “good review”.. We have no way of knowing that , correct?

Buyer beware…Go to B & H..be safe rather than sorry.

As far as the “good” reviews here, they can possibly be store employees or relatives of employees and no one can prove otherwise. I am not saying they are or are not but suggesting that readers use their imagination here and their common sense.

Yes, demanding that he take the feedback down is yes, dishonest, and yes it sounds like a bribe for sure.

Any reputable store, would give the refund immediately, and might later ask them to please take the negative feedback down..but even more so, a reputable store might say, please write good feedback that the problem was resolved. That is what a reputable store would do, but even so, rather a reputable store would not be in that position in the first place.

Anyone who has shopped at B & H knows the difference between a reputable store and one that does customer service like you described above.

Thanks for your post. CONGRATULATIONS for bringing this Cameta thing out into the open. Others should speak out if they had similar experiences with Cameta , and speak out without fear of reprisals or anything from Cameta or Cameta sales or relatives. That is just a suggestion not a statement.

What I would want to here from Cameta is a sincere apology, a decent offer of compensation and a 100% guarantee it would not happen again.

Lets face it they screwed up but nothing is set in stone, if they have 90% or so posative feedback there must be some staff who know how to run a retail opperation. Its not too late, give the chap something good to say about you.

As the Support Manager for my company I know that it’s much harder to provide A+ service, but sooooo much easier at the end of the day.

Purchased an item that consisted of 3 seprate parts.

Paid immediately upon auction ending.
Shipping speed and packing fine.
Only 2 of items were in the package.

Email asking for 3rd item unanswered for over a month.

Negative review, praising punctuality, but noting no email response and missing item.

Email response refusing to send missing item (it will cost too much because it is heavy was the excuse), with and offer of $25 to remove the review.

I went out and spent $40 to buy the missing part, because I needed it now.

Seller posts a bad review on me, claiming “It was clear this customer was never going to be satisfied”.

Too f*ing right I am not satisfied. I did not get what I paid for and they tried to
bribe me to cover up their mistake.

Sadly, this is online trading, and until there are laws covering this sort of behaviour and an instance to which one can lodge complaints, it will continue.

If I had the name of the seller at hand I would happily publish it here.

Mike Hammer

I bought a D300 kit from them a month ago. I paid $150 less than retail for a boxed, USA camera. No catches: not refurbished, not used.

I agree that their packaging could be a little more robust. However, both our cameras work. You got what you ordered: a working camera.

You got a grumpy CSR because you were complaining about something unimportant. I mean, honestly, “the packaging was damaged” is now a valid reason to complain? That’s what it’s there for.

Quit your whining and go use your new (fully functional) camera.

I guess you have to learn to be the squeaky wheel to get anything anymore. I worked for years in retail and it really aggravates me to see how some businesses either hire anybody randomly or either don’t take pride in their reputation. If I had to hold a mirror up to an employee to make sure they are still breathing, they need to hit the door. C’mon people, what happened to our standards and reputations?