Comments on: United Airlines + O’Hare = Lost Luggage

By: Ritch

Ritch — Mon, 29 Dec 2008 23:21:04 +0000

Yep, same story here,, sux when i was one of only two persons watching the carasol go round and round with my suitcase no where to be seen. At the counter, no problem, so she made it seem.. a quick computer check and she happily determines my bag made it from Toronto to O’hare but never got to my final destination in Houston… but lucky for me there were 3 flights later on and my bag would be delivered to my home… for free.. that was over 24 hours and several flights come and gone.. with no further info being discovered.. and the website not much help either… i picture some goon (unionized for their professionalism and work ethic) sneaking into my bag and discovering the cordless drill i got for xmas, a bottle of wine, new cologne and hence thought he would be a better suitor for such things…. of course that leaves some smaller things and the rest of my stuff in a dumpster.. hope thats not the case.. my favorite shirts! and only two good pair of jeans! dammit… they tell me theres 3 more flights today and call back in another 24 hours if i dont hear from them… need to decide if i should go buy a new toothbrush, electric razor, and if i can resort to doing another day without deodorant.. hmmm im sure i can fill out more United Airlines forms.. but maybe a police report would be better served, if only on principal .. has anyone ever gone that route… or better yet .. if they could just give me the email addresses of those valuedable employees working the ground crew that day.. im sure i could get them to help me… or at least harrass them.. Well it is Chicago.. maybe this is how they are going to spread the wealth

By: Nancy

Nancy — Sun, 28 Dec 2008 18:37:25 +0000

United airlines sucks!!
They do not have a clue on how to run an airline business. Right from dealing with the winter weather to getting a handle on the baggage, they are a bunch of clowns!
I have been waiting for my bag for over a WEEK now and all they can say it that it will be put on the next flight. I am NEVER going to fly UNITED again.

By: Lynn

Lynn — Sun, 28 Dec 2008 00:55:12 +0000

Chicago-OHare nightmare. United Airlines doesn’t care about their passengers. I have been waiting for my bags for FOUR days and have been given the runaround. I have spoken to two reps in India who have no idea where my bags are. I have been lied to. I have been told my bags would arrive on the next flight and I would have them the next day. I have checked at my final destination in Canada, and nobody was willing to help. It is the Christmas season and probably all of the gifts from my family are now in the hands of the United Bagage handlers. They and the company they work for are common criminals.

By: Naveen

Naveen — Mon, 22 Dec 2008 22:11:53 +0000

Really, I second all your comments. The employees at United have stolen my Digital Camera. When I report this to the Customer Support, I’m getting a reply back saying “United is not responsible for any items in the checked in baggage”. What a “crazy” policy the airline has…???

By: APMB

APMB — Sun, 21 Dec 2008 21:42:05 +0000

Yeah, United sucks bad. We’re on our trip to Boston for Christmas to see my family before I leave for Iraq. All of our shit is in the luggage. Stupid, gullible me assumed that we would just get our things on time. Now, it’s been over 24 hours and and Punjab- Bakahari doesn’t know where the crap my bags are. He actually asked me, “Are you sure they’re not at the front desk? Maybe the last person’s shift ended, and they didn’t check with the next person…” Yes, asshole, I’ve checked five times with the front desk, thank you very much. I’m sure our stuff will get here after Christmas, when we’re ready to leave. Hoo rah!

By: MyungJa Kim

MyungJa Kim — Tue, 18 Nov 2008 07:34:28 +0000

When the United Airline lost my suitcase, what they said was if I cannot prove all the receipts of the properties that my suitcase had, they will not charge anything!!! I lost my suitcase on 14 Nov. 2008. I took United airline to go to Cancun from New Wark, one stop at Washington on 14th. But, when I arrived at Cancun, I received a delayed baggage report, and the United Airline kept saying for three days that my bag was in Washington and they would send it next day. But, after 3days later when my vacation was over (which is today), they change their words that the bag is actually missing! Also, what the United Airline said was if I do not have all the receipts of the properties that my suitcase had, they will not charge anything!!! How can I prove all the receipts that i received as gifts, all the memories with my properties and the metal demage that I had from this horrible trip! please help me if there is anyone knows how to fight with this big monster.. I am so desperated…
I packed my suitcase with all the gifts that I received from my fiance..

By: DS

DS — Thu, 06 Nov 2008 05:15:55 +0000

United Airlines are racist. Their customer service is so rude to black, asians and other non white people. Fuck you all from your president down to your janitors.

By: Debbie

Debbie — Thu, 11 Sep 2008 04:07:52 +0000

I departed a United Flight out of Los Angeles, thru Dulles to Montreal on Sept. 4. Several of us were directed to a particular place to check in even though no ticket attendant was near. We all checked in to different places and had to wait 8-10 minutes for a ticketing agent to check our ID’s and attach our claim tags to our bags. We had to beg someone to come and help us and the guy wasn’t very happy at being called away from his area. Guess what. He put my tag on someone else’s bag. It is now a week and I still haven’t received my bag. It totally ruined a trip in many ways. Even more frustrating, is that United sent a bag (via Air Canada) saying they had found my bag and would bring it up. Well, it arrived the next morning. It was the mistaken bag with my claim check- different color and definitely belonging to someone else. I asked the complaint center (which I understand is in India or Phillapines) to notify Montreal, Dulles and LA regarding the location of my still missing bag. It has orange and white survey ribbon as a big bow on the handle- and is black if anyone sees it. I also asked them to pick up the bag mistakenly taken to my hotel in Montreal. It took them 40 hours to pick up that bag, after repeated calls and a call to the owner of the bag (which I had found by looking at all the tags.) So, I am still searching for my bag. It could be anywhere, but it seems like it should be easy to find who else got the wrong bag who traveled out of LA, during that same time period. That person got my bag.
Please United, I really want my bag. I am sure its the only one out there now with an orange and white bow. This was really incompetence.

By: Etienne

Etienne — Thu, 13 Mar 2008 22:08:59 +0000

Common people, do you really believe that a suitcase can be lost with all the checks going on?
I’m currently having problems with United Airlines at O’Hare: luggage delayed and soon to be declared lost. Nobody seems to know nothing about them. The call centre in the Philippines (very handy) leaves voice messages, sends emails and faxes to O’Hare and they get no answer… Last news: the luggage was loaded on a plane to Montreal, but Montreal did not recieve it. It might have been parachuted in Lake Michigan…
All that is pure horse shit! I’m convinced there is a ring of thieves, maybe descendents of Al Capone, in O’Hare who have total liberty to steal luggage, sneek it out the airport and sell clothes, etc. to people in Chicago. I can bet that if I go to Chicago I’ll find people wearing my clothes.

By: martin peeves

martin peeves — Tue, 17 Apr 2007 06:44:19 +0000

I left Philadelphia, for Milwaukee on Saturday, with my wife. got 2 the baggage claim only to find her’s…YES we made a stop @ Ohare.Its been 72 hours and I’ve just been lied to, empty promises, by customer service reps who can barely even speak english. the most annoying thing was being told my baggage had been scheduled for delivery by a delivery service, Executive Delivery Serives 24hrs ago! Even worse they refuse to give me information about EDS concerning my bag. For some strange reason none of the agents , about 15 of them I’ve spoken to since this mishap hasn’t been able to get through to the delivery service. How then do I get info regarding the location of my bag, when its going to be delivered etc. I’ve just been left hanging. THIS IS WHAT I HAVE TO SAY,

FUCK UNITED, FUCK EXECUTIVE DELIVERY SERVICES, N FUCK OUTSOURCING CUSTOMER SERVICE RELATIONS TO NEW DEHLI, PHILLIPINES, ETC…FUCKERS CAN’T EVEN SPEAK ENGLISH HOW IN THE HELL CAN THEY PROVIDE ANY HELP….ITS LIKE THEY’RE PLACED THERE JUST TO KEEP U HANGING!!!!! N FILL U WITH FALSE HOPES!!!!!!!

By: Stuart Wilson

Stuart Wilson — Mon, 05 Mar 2007 21:17:53 +0000

It’s unbelievable. If I’d known this ahead of time I would have flown Air Azerbaijan on my recent flight from (you guessed) Chicago to Dallas, with (yep) United. Have now returned home to Europe, and bags still no where to be seen.

By: Emily

Emily — Sun, 25 Feb 2007 13:38:15 +0000

Amen! I flew via O’hare with United last Nov. and my two bags didn’t arrive until two weeks later. They told me it was no big deal as it happened all the time. But thank goodness, I got them finally and received two $200 coupons from United.

By: Seth Brundle

Seth Brundle — Mon, 19 Feb 2007 23:24:19 +0000

As this is Dethroner, we really should re-inforce the #1 rule of male air travel:

NEVER CHECK BAGS.

I have flown cross-country exclusively from SFO through O’Hare for over 11 years as a frequently flyer on United, and have never lost my bags, cause I dont check em.

Even when I did check bags MANY moons ago, there was never anything in the checked bag that I wouldnt mind having delivered to my destination 3 days late. You should be able to live out of your carryon wheelie for 4-5 days at least.

By: Malcolm Owen

Malcolm Owen — Mon, 19 Feb 2007 22:12:19 +0000

I’m a lucky one.

I lost my bag at Schipol airport in Amsterdam on a flight back to the UK. Arrived at Cardiff to an empty carousel. This wouldn’t freak me out, except that the large bag had my PC in it (Not a Laptop, but an actual PC box, sans monitors. Yes, I went internationally for a Lanparty…), and so I felt quite worried at the loss of so much personal data (My GTA game saves meant more to me back then…)
Stayed in Swansea overnight at a friend’s house, then headed back home to Carmarthenshire the next morning. Got home around Midday, and a courier was there awaiting my signature for the bag.

I don’t really count it as lost luggage, more “home delivery”…

By: Lou

Lou — Mon, 19 Feb 2007 17:32:28 +0000

Yeah my lost luggage epicenter is definitely Gatwick with British Airways. Every freaking time, without failure. Lost.

By: Damien Guard

Damien Guard — Mon, 19 Feb 2007 16:52:56 +0000

If you think your bag experience was bad check out the stories behind British Airways recent blunders which happened on a massive scale http://news.bbc.co.uk/2/hi/uk_news/england/london/6230003.stm

[)amien

By: Matt W

Matt W — Mon, 19 Feb 2007 15:45:42 +0000

Buy a starter pistol and your luggage will (allegedly) never be lost again: Consumerist article